At "Elite-indulge", we understand that sometimes a product may not meet your expectations or may arrive damaged. That's why we have a straightforward refund policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you have the option to request a refund within 48 hours of receiving the product. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate the refund process, please contact our customer support team with your order number and a detailed explanation of the reason for the refund request. Our team will review your request and guide you through the next steps.
Once your refund request is approved, we will provide you with a return shipping label, free of charge. You will be responsible for packaging the item securely and sending it back to us. Please note that the cost of return shipping will be deducted from your refund amount.
Upon receiving the returned item, our team will inspect it to ensure that it meets the refund criteria. If everything is in order, we will process your refund within 2 business days. The refund will be issued to the original payment method used for the purchase.
Please keep in mind that it may take some time for the refunded amount to reflect in your account, depending on your bank or credit card provider.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with every purchase from "Elite-indulge".